Problem

·       What is the nature of the problem?

·       What are the causes of the problem?

Investigation

·        What do my members want?

·        What does my union say?

·        What do my agreements say

·        What does the law say?

·        What questions should I put to management before formally raising the problem?

Plan

·        What are my (and the unions) aim’s?

·        What arguments can I use?

·        What arguments can I expect management to use?

·        What is my response to these arguments?

·        What is my ideal outcome?

·        What is my fallback position?